Event Entry V2: Cancelled events
How to process entries after an event has been cancelled
Mat IT Manager
Last Update a year ago
Article status: Live
Date created: 11/04/2024
Last reviewed: 11/04/2024
Handling the cancellation of an event and processing refund requests is a straightforward process. This guide provides simple instructions for event organisers using the Motorsport Event Entry app, especially useful in the absence of a Cancelled event status. Following these steps will help you manage refunds efficiently while maintaining accurate records.
In the current version of the Motorsport Event Entry app, events can be marked as Draft, Pending, or Activated.
To facilitate Entrants requesting refunds and the management of refunds, event organisers must leave the event status as Activated.
This allows for the easy tracking of refunds by updating the entry status to Withdrawn after processing the refund. The fee amount against each entry should remain unchanged to ensure financial accuracy.
An Event Cancelled feature is curerntly in review and will change the process described below, so be sure to check release notes for future versions.
Processing the refund request
Upon Receiving a Refund Request email (See Refund request process guide here)
Note the account details provided by the requester to process the refund, adhering to your event’s refund protocols.
Recording the Refund in Event Entry
1. Select the Club Event menu to view your list of events.
2. Click on the Entries Summary icon next to the cancelled event to open a list of all entries.
3. Identify and select the entry requesting a refund. Check the Fees column to confirm the refund amount.
4. Change the Entry Status to Withdrawn for the entry. This marks the refund as processed.
5. Record a brief note in the Organiser's notes section (optional)
6. Close the Entries Summary page to complete the update.
